Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. Check our shipping policy for the latest details.
Can I track my order?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Returns & Refunds
What is your return policy?
We want you to love your purchase. If you're not satisfied, please contact us within 30 days of receiving your order and we'll make it right.
How do I start a return?
Simply reach out to us via our Contact page with your order number and reason for return, and our team will guide you through the process.
Products & Ingredients
Are your products safe for sensitive skin?
Our products are formulated with gentle, skin-loving ingredients. However, we always recommend doing a patch test before applying any new product to your face, especially if you have sensitive skin.
Are Glows by Skincare products cruelty-free?
Yes! We are committed to cruelty-free beauty. None of our products are tested on animals.
Do your products contain parabens or harsh chemicals?
No. We prioritize clean formulations free from unnecessary fillers and harsh chemicals, so you can feel confident in what you're putting on your skin.
How do I know which products are right for me?
We recommend starting with your skin concern — whether it's anti-aging, hydration, or brightening — and browsing our collections accordingly. If you need personalized guidance, don't hesitate to reach out via our Contact page!
Account & Orders
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account makes it easier to track orders and manage your purchases.
How can I contact you?
You can reach us through our Contact page. We aim to respond within 1–2 business days.