Refund policy
At Glows by Skincare, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Returns We accept return requests within 30 days of delivery. To be eligible for a return, items must be unopened, unused, and in their original packaging. Due to the nature of skincare products, we are unable to accept returns on opened or used items for hygiene reasons.
How to Request a Return To initiate a return, please contact us at [your email address] with your order number and reason for return. We will review your request and respond within 2–3 business days.
Refunds Once your return is approved and the item is received by our fulfillment partner, we will process your refund to your original payment method within 5–7 business days. Shipping costs are non-refundable.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and we will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Opened or used skincare products
- Items purchased on sale or with a discount code
Our products are fulfilled by a third-party supplier. All returns are subject to supplier approval and may take additional processing time.